Basic information
Which devices work with Tap to Pay on iPhone?
Tap to pay on iPhone requires an iPhone XS or newer.
Which operating systems can use Tap to Pay on iPhone?
The minimum version of iOS is 17.x installed on iPhone.
Update to the latest commercially available version of iOS for the best experience.
If you are a member of the Apple Beta Software Programme, only install beta versions of iOS on devices that are not business-critical. Once you’ve updated to a beta version of iOS, you won’t be able to revert to a previous commercially released version of iOS and continue using the Tap to Pay on iPhone feature. Instead, you’ll need to use the beta version until a new commercial version of iOS is released.
In which areas is Tap to Pay on iPhone available?
Currently, Tap to Pay on iPhone with GP tom is only available in Germany. We are working on adding new countries and will update you soon.
If you’d like to see the full list of countries supported by Tap to Pay on iPhone, you can visit the following page.
What types of payments can I accept with Tap to Pay on iPhone?
With Tap to Pay on iPhone, you can accept any form of contactless payment, including Apple Pay on iPhone and Apple Watch, other digital wallets and payment services, and contactless debit and credit cards. You can currently accept all Visa and Mastercard cards.
How do I enable accessibility options for PIN entry?
On the PIN entry screen, tap Accessibility options and turn on Accessibility mode for PIN entry.
When accessibility mode is on, the device will read aloud the following instructions for entering your PIN:
– Tap once for 1, tap twice for 2, and so on. Tap ten times for 0.
– Pause between each tap. The device will play a sound to confirm each digit you enter.
– Swipe two fingers to the right to confirm your PIN.
– Swipe two fingers to the left to delete the last digit of your PIN.
– Swipe two fingers down to cancel the payment.
– Swipe up with two fingers to hear the number of PIN digits entered read aloud.
Use the side buttons on your iPhone to adjust the volume as needed.
To turn off accessibility mode, tap Turn off accessibility options.
PIN entry will stop after 5 minutes. Accessibility mode will automatically turn off when the Tap to Pay interface on iPhone is closed or rejected.
How do I secure the device when the customer enters their PIN?
In GP, you can turn on the Tap to Pay screen lock setting to lock the device screen while you enter your PIN. After the customer completes or cancels the PIN entry, unlock the device and continue the transaction.
On iPhone, go to Settings > GP tom and turn on Tap to Pay Screen Lock.
Business information
Can I change the icon that appears for my business in the Tap to Pay on iPhone interface?
The icon for your business is determined by the Merchant Category Code (MCC), which we assign based on your business type. If the icon does not match your business category, please contact our support team.
Can I change my business name in Tap to Pay on iPhone?
The business name that appears in the interface is set based on the name of your location. If the display name is incorrect, please contact our support.
What business information is associated with Tap To Pay on iPhone?
When you accept the Tap to Pay on iPhone Terms of Service, your unique merchant ID (which you get by signing a contract with Global Payments), merchant category code and your business name will be linked to Tap to Pay on iPhone.
What is Tap to Pay on iPhone Merchant ID?
Merchant ID (MID) Tap to Pay on iPhone uniquely identifies your business as a merchant that can accept payments through our company. If you accept payments through multiple payment providers, each provider will assign you a separate merchant ID.
Where does my Tap to Pay on iPhone merchant ID show up?
In the Tap to Pay on iPhone welcome email, follow the Apple Business Register link and sign in with your Apple ID. Confirm your business information to view your Tap to Pay on iPhone connection and your merchant IDs.
How do I unlink Tap to Pay on iPhone and my Apple ID?
First, sign in to Apple Business Register using the link in the Tap to Pay on iPhone welcome email. Confirm your business information to view your Tap to Pay on iPhone connection and your Merchant ID.
In the list of merchant IDs, select Remove and confirm each merchant ID to unlink your Apple ID to Tap to Pay on iPhone.
When the Merchant ID list is empty, your Apple ID is no longer linked to Tap to Pay on iPhone.
Troubleshooting Tap to Pay on iPhone
How do I know if a customer's payment card is contactless?
Contactless cards feature an EMV® contactless indicator on the front or back.
When the customer taps his card, the interface displays an error „Try another card“ or „Card cannot be read“. What does this mean?
This means that the customer is using a contactless card that is not supported by our company. For example, a foreign customer may have a card that is not commonly accepted outside their region. We try to support as many payment cards and methods as possible.
What if the contactless payment card is not read?
The performance of contactless cards can vary depending on the design of the card, such as the card material or the location of the antenna. As a result, some cards are easier to load than others.
To ensure a successful card read, try the following procedures:
– First, ask the customer to hold their contactless payment card directly against the terminal, with the chip on the left-hand side and the long edge of the card aligned with the edge of the tap area, for a few seconds.
– If the card still cannot be read, ask the customer to move the card so that the chip is centred directly over the cut-out on the terminal.
– If the contactless card remains unreadable without any feedback from the terminal, the card may have a damaged antenna or may not be compatible with contactless payments.
When I sign in to Apple Business Register, Tap to Pay doesn't appear on my iPhone. What should I do?
To view the Tap to Pay connection on iPhone, you must use the Apple Business Register link from the welcome email. You will receive this email after you accept the Tap to Pay on iPhone terms of service in the payments app on your device.
I don't see my merchant ID in my Tap to Pay on iPhone connection in Apple Business Register. What should I do?
Make sure you sign in to Apple Business Register with the same Apple ID you used to accept the Tap to Pay on iPhone terms and conditions on your device.
I'm having more problems connecting Tap to Pay on iPhone in Apple Business Register. What should I do?
You can submit a request for help in the Apple Business Register app. Log in to your Apple Business Register account and go to Tap to Pay on iPhone. From the navigation bar, select Help and submit a request for assistance to the Apple Business Register support team.
I have accepted the Tap to Pay terms of service on an iPhone with an Apple ID that I don't want to use for my business. How can I change this Apple ID?
You can remove the existing Apple ID associated with your business and then re-accept the Tap to Pay on iPhone terms of service with your preferred Apple ID.
– First, use the link in the ‘Tap to Pay on iPhone’ welcome email to log in to the Apple Business Register. By confirming your business details, you’ll be able to view your connection to Tap to Pay on iPhone and your Merchant ID.
– In the Merchant ID list, select ‘Remove’ and confirm to unlink your Apple ID from your business account.
The next time you open the payment app, you will again be prompted to accept the Tap to Pay on iPhone Terms of Service. Accept the terms using your preferred Apple ID.
I can't find the Tap to Pay welcome email on my iPhone. How do I access my connection to Tap to Pay on iPhone in Apple Business Register?
Go to Apple Business Register page for Tap to Pay on iPhone and sign in using the same Apple ID that you used to accept the Tap to Pay on iPhone terms and conditions.
I have a firewall at my workplace. How do I enable Tap to Pay on my iPhone on a corporate or restricted network?
See the "Tap to Pay on iPhone" section in Using Apple products on corporate networks.