Basic information
Which devices work with Tap to Pay on iPhone?
Tap to pay on iPhone requires an iPhone XS or newer.
Which operating systems can use Tap to Pay on iPhone?
The minimum version of iOS is 17.x installed on iPhone.
Aktualizujte na nejnovější komerčně dostupnou verzi iOS pro nejlepší zážitek.
Pokud jste členem Apple Beta Software Program, instalujte beta verze systému iOS pouze na zařízení, která nejsou pro podnikání kritická. Po aktualizaci na beta verzi iOS se nebudete moci vrátit k dřívější komerčně vydané verzi iOS a pokračovat v používání funkce Tap to Pay on iPhone. Místo toho budete muset používat beta verzi, dokud nebude vydána nová komerční verze iOS.
In which areas is Tap to Pay on iPhone available?
Currently, Tap to Pay on iPhone with GP tom is only available in Germany. We are working on adding new countries and will update you soon.
Pokud máte zájem o zobrazení úplného seznamu zemí podporovaných službou Tap to Pay on iPhone, můžete se podívat na následující stránku.
What types of payments can I accept with Tap to Pay on iPhone?
With Tap to Pay on iPhone, you can accept any form of contactless payment, including Apple Pay on iPhone and Apple Watch, other digital wallets and payment services, and contactless debit and credit cards. You can currently accept all Visa and Mastercard cards.
How do I enable accessibility options for PIN entry?
On the PIN entry screen, tap Accessibility options and turn on Accessibility mode for PIN entry.
When accessibility mode is on, the device will read aloud the following instructions for entering your PIN:
– Klepněte jednou pro 1, klepněte dvakrát pro 2 atd. Klepněte desetkrát pro 0.
– Mezi jednotlivými klepnutími udělejte pauzu. Zařízení přehraje zvuk pro potvrzení zadání každé číslice.
– Přejetím dvěma prsty doprava potvrďte zadání kódu PIN.
– Přejetím dvěma prsty doleva vymažete poslední zadanou číslici PIN.
– Přejetím dvěma prsty dolů platbu zrušíte.
– Přejetím dvěma prsty nahoru přečtete nahlas počet zadaných číslic PIN.
Use the side buttons on your iPhone to adjust the volume as needed.
To turn off accessibility mode, tap Turn off accessibility options.
PIN entry will stop after 5 minutes. Accessibility mode will automatically turn off when the Tap to Pay interface on iPhone is closed or rejected.
How do I secure the device when the customer enters their PIN?
In GP, you can turn on the Tap to Pay screen lock setting to lock the device screen while you enter your PIN. After the customer completes or cancels the PIN entry, unlock the device and continue the transaction.
On iPhone, go to Settings > GP tom and turn on Tap to Pay Screen Lock.
Business information
Can I change the icon that appears for my business in the Tap to Pay on iPhone interface?
The icon for your business is determined by the Merchant Category Code (MCC), which we assign based on your business type. If the icon does not match your business category, please contact our support team.
Can I change my business name in Tap to Pay on iPhone?
The business name that appears in the interface is set based on the name of your location. If the display name is incorrect, please contact our support.
What business information is associated with Tap To Pay on iPhone?
When you accept the Tap to Pay on iPhone Terms of Service, your unique merchant ID (which you get by signing a contract with Global Payments), merchant category code and your business name will be linked to Tap to Pay on iPhone.
What is Tap to Pay on iPhone Merchant ID?
Merchant ID (MID) Tap to Pay on iPhone uniquely identifies your business as a merchant that can accept payments through our company. If you accept payments through multiple payment providers, each provider will assign you a separate merchant ID.
Where does my Tap to Pay on iPhone merchant ID show up?
In the Tap to Pay on iPhone welcome email, follow the Apple Business Register link and sign in with your Apple ID. Confirm your business information to view your Tap to Pay on iPhone connection and your merchant IDs.
How do I unlink Tap to Pay on iPhone and my Apple ID?
First, sign in to Apple Business Register using the link in the Tap to Pay on iPhone welcome email. Confirm your business information to view your Tap to Pay on iPhone connection and your Merchant ID.
In the list of merchant IDs, select Remove and confirm each merchant ID to unlink your Apple ID to Tap to Pay on iPhone.
When the Merchant ID list is empty, your Apple ID is no longer linked to Tap to Pay on iPhone.
Troubleshooting Tap to Pay on iPhone
How do I know if a customer's payment card is contactless?
Bezkontaktní karty mají na zadní nebo přední straně bezkontaktní indikátor EMV®.
When the customer taps his card, the interface displays an error „Try another card“ or „Card cannot be read“. What does this mean?
This means that the customer is using a contactless card that is not supported by our company. For example, a foreign customer may have a card that is not commonly accepted outside their region. We try to support as many payment cards and methods as possible.
What if the contactless payment card is not read?
The performance of contactless cards can vary depending on the design of the card, such as the card material or the location of the antenna. As a result, some cards are easier to load than others.
To ensure a successful card read, try the following procedures:
– Nejprve požádejte zákazníka, aby svou bezkontaktní platební kartu držel přímo na zařízení s čipem na levé straně a delší stranou karty zarovnanou s okrajem odklepávací plochy po dobu několika sekund.
– Pokud se karta stále nepodaří přečíst, požádejte zákazníka, aby kartu posunul a vycentroval čip přímo nad výřez na zařízení.
– Pokud bezkontaktní karta zůstane nepřečtena bez jakékoliv zpětné vazby z rozhraní, může mít karta poškozenou anténu nebo nemusí fungovat s bezkontaktními platbami.
When I sign in to Apple Business Register, Tap to Pay doesn't appear on my iPhone. What should I do?
To view the Tap to Pay connection on iPhone, you must use the Apple Business Register link from the welcome email. You will receive this email after you accept the Tap to Pay on iPhone terms of service in the payments app on your device.
I don't see my merchant ID in my Tap to Pay on iPhone connection in Apple Business Register. What should I do?
Make sure you sign in to Apple Business Register with the same Apple ID you used to accept the Tap to Pay on iPhone terms and conditions on your device.
I'm having more problems connecting Tap to Pay on iPhone in Apple Business Register. What should I do?
You can submit a request for help in the Apple Business Register app. Log in to your Apple Business Register account and go to Tap to Pay on iPhone. From the navigation bar, select Help and submit a request for assistance to the Apple Business Register support team.
I have accepted the Tap to Pay terms of service on an iPhone with an Apple ID that I don't want to use for my business. How can I change this Apple ID?
You can remove the existing Apple ID associated with your business and then re-accept the Tap to Pay on iPhone terms of service with your preferred Apple ID.
– Nejprve se pomocí odkazu v uvítacím e-mailu Tap to Pay on iPhone přihlaste do Apple Business Register. Potvrzením informací o své firmě zobrazíte své připojení k Tap to Pay on iPhone a své ID obchodníka.
– V seznamu Merchant ID vyberte možnost Remove a potvrďte, čímž zrušíte propojení Apple ID s vaším firemním účtem.
The next time you open the payment app, you will again be prompted to accept the Tap to Pay on iPhone Terms of Service. Accept the terms using your preferred Apple ID.
I can't find the Tap to Pay welcome email on my iPhone. How do I access my connection to Tap to Pay on iPhone in Apple Business Register?
Přejděte na stránku Apple Business Register for Tap to Pay on iPhone a přihlaste se pomocí stejného Apple ID, které jste použili k přijetí smluvních podmínek služby Tap to Pay on iPhone.
I have a firewall at my workplace. How do I enable Tap to Pay on my iPhone on a corporate or restricted network?
Viz část Tap to Pay on iPhone v části Používání produktů Apple v podnikových sítích.